Your orders will be shipped within 3 business days (Monday-Friday) after receiving bank approval.

In case of any issues originating from us, you will be notified based on your membership information. Therefore, it is important that your membership details are complete and accurate. Deliveries are not made on public holidays and official holidays.

All the products you have selected will be delivered to you by the courier companies we have agreements with.

The products you have purchased will be confirmed via an email notification. If any of the selected products are out of stock, you will receive an email regarding this issue, and you will be informed of the date when the product will be restocked.

Maisonavf.com is an online shopping website that allows multiple users to shop simultaneously. In rare cases, multiple customers may purchase the same product at the same time, leading to the product being out of stock. In such cases:

If you have made a payment online for a product that is out of stock, the waiting period will be a minimum of 4 (four) days and a maximum of 30 (thirty) days. If the product cannot be delivered to the customer within this period, the payment will be refunded.